Your privacy matters.

1. Who we are

Dental XLNC Laboratory Ltd., trading as Dental Excellence, is a dental laboratory based at:

Dental Excellence
Top Floor, 3 Bull Ring
Shepshed
Leicestershire
LE12 9PZ

For privacy enquiries, please contact us at:
info@dentalxlnc.co.uk

2. Information we collect

Depending on how you use our website and services, we may collect information such as:

• Your name and professional details.
• Dental practice and contact details.
• Email address and telephone number.
• Patient references supplied for laboratory work.
• Laboratory prescriptions and case instructions.
• Files submitted through our case submission system.
• Information provided when you contact us.

Case files supplied to us may contain information relating to a patient's dental treatment or health. Health information is treated as special category personal data under UK data protection law.

3. How we use information

We use personal information where necessary to:

• Process and manage laboratory cases.
• Communicate with dental practices and customers.
• Provide laboratory products and services.
• Respond to enquiries and requests.
• Manage repairs and urgent laboratory work.
• Maintain appropriate business and laboratory records.
• Meet legal and regulatory obligations where applicable.

4. Dental practice and patient information

Where a dental practice provides us with patient information for the purpose of carrying out laboratory work, we generally process that information on the practice's instructions and for the purpose for which it was provided.

Dental practices are responsible for ensuring that information supplied to us is appropriate for the laboratory service being requested and that they have the necessary authority to provide it.

Where Dental XLNC Laboratory Ltd. acts as a processor on behalf of a dental practice, our processing will be governed by the applicable arrangements between the practice and the laboratory.

5. Lawful basis

The lawful basis we rely on depends on the purpose for which information is being processed. This may include processing necessary to provide our services, comply with legal obligations, or pursue legitimate business interests where appropriate.

Where special category information is processed, an additional lawful condition will be required where applicable under data protection law.

6. Case submissions

Information and files submitted through XLNC CaseFlow are used to process the requested laboratory case and communicate with the submitting dental practice.

Case submissions are sent to our designated laboratory case submission email account and are accessible only to authorised personnel who need the information to carry out their work.

7. Sharing information

We do not sell personal information.

We may share or disclose information where necessary to provide our services, operate our systems, comply with legal obligations, protect our rights, or where authorised by the relevant dental practice or individual.

8. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, destruction or disclosure.

No method of transmitting or storing information can be guaranteed to be completely secure. We therefore continually review the security of our systems and processes.

9. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including where necessary to meet legal, regulatory, accounting or professional requirements.

Retention periods may therefore vary depending on the type of information and the circumstances in which it was collected. Information that is no longer required will be securely deleted or otherwise disposed of where appropriate.

10. Your rights

Depending on the circumstances and the applicable legal requirements, you may have rights relating to your personal information, including rights to request access, correction, restriction or deletion, and to object to certain processing.

To exercise a relevant right or ask a question about how we process information, contact:

info@dentalxlnc.co.uk

11. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the UK's data protection supervisory authority, the Information Commissioner's Office (ICO).

Visit the ICO

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, systems or legal requirements. The latest version will always be made available on this website.